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Terms of Service Agreement
1. Process and Timing
1.1 Drop-Off: Appointment drop offs begin at 8:45 AM on the day of your scheduled appointment. We kindly request that clients drop off their vehicles by 9:00 AM on the day of their appointment or by the scheduled time. As we typically book out well in advance, especially during the rainy season, adhering to these drop-off times ensures we can accommodate everyone efficiently.
1.2 Duration of Service: The duration of the service will vary from one day to several days or even multiple appointments, depending on the findings of the initial vehicle diagnostic and inspection. please note that refunds are not provided for rechecks as some water leaks may necessitate extended time for comprehensive diagnosis.
1.3 Status Updates: Clients will receive a status update regarding their vehicle via a phone call or text message at approximately 3:00 PM. While we strive to adhere to this timeframe, certain situations may necessitate extended communication. Regardless, we are committed to providing you with a status update on the same day as your scheduled appointment.
1.4 After-Hours Service: For client convenience, we offer a coded drop box for after-hours vehicle pickup or drop-off. While we recommend dropping off and picking up vehicles during our business hours, this service allows flexibility for those unable to do so. Please contact us for information regarding after-hours drop-off and pick-up procedures. Please note that if a vehicle is left unattended on our shop premises after business hours, we are not responsible for any damage or theft that may occur.
1.5 Personal Items
Please ensure that all personal items are removed from the vehicle prior to services. It is crucial for our team to have unobstructed access to remove panels, seats, and navigate around the vehicle during diagnostic, repair, and cleaning/treatment services.
*Important* If personal items are left in the vehicle during the appointment and obstruct our technicians, items will be bagged up and placed in the rear of the vehicle during service. Technicians will dispose of any papers and towels that have been damaged by water.
2. Location
Centrally located in Bremerton by appointments only. Please call for additional information.
3. Services Offered
3.1 Leak Repair (most vehicles)
*Exclusions: Base pay does not include materials (e.g., new gaskets). This service does not include remediation of water, mold, or mildew found beneath carpets, above the vehicle's headliner or extended beyond leak location quadrant. Please note that additional leaks on the same vehicle in a different location will be billed at $199 plus tax/parts (not to exceed 2 hours of labor for diagnostic and fix).
For vehicles manufactured in the year 2000 or earlier, please refer to our specific policies concerning older vehicles 3.1A. For Jeep Wranglers/Rubicon’s please see specific policies below 3.2 & 3.2A.
3.1A Vehicles Manufacture in the 2000 or earlier - In our ongoing effort to provide the highest quality service and transparency in our policies and pricing, we wish to highlight specific considerations for vehicles manufactured before the year 2000. Due to the age and potential deterioration of the body and other components, these vehicles present unique challenges that require specialized attention.
This policy allows us to maintain our high standards of service while managing the unique challenges presented by older vehicles. We are committed to providing clear communication and the best possible solutions for all vehicles entrusted to us, regardless of their age.
For more detailed information on our services, pricing, and any additional inquiries, please do not hesitate to contact us. We value your trust in our expertise and look forward to serving you.
3.2 Jeep Leak Repair Process
The Jeep leak repair process is methodically structured into several key steps:
Please note: Jeep Wranglers and Rubicons, due to their distinctive design, do not come with a guarantee of being leak-free. Multiple adjustments may be necessary, including the installation of new gaskets or seals. Therefore, a complete prevention of leaks cannot always be guaranteed. Further details are available in section 3.2A.
3.2A Jeep Wranglers/Rubicon are renowned for their rugged design and off-road capabilities. However, their unique construction can sometimes present challenges in completely eliminating water leaks. Despite our extensive experience and the meticulous care we apply in diagnosing and repairing leaks, the inherent design features of Jeep Wranglers may limit the ability to achieve a permanent, leak-free state in every scenario.
Please be advised that while we endeavor to provide the most effective solutions for leak repairs, including the use of high-quality gaskets, seals, and adjustment techniques, our services for Jeep Wrangler leak repairs do not include a leak-free commitment. This policy is reflective of the practical considerations associated with the vehicle's design and does not diminish our commitment to quality or our efforts to apply the best possible solutions to address your concerns.
We understand the importance of clear and open communication and want to ensure you are fully informed about the specifics of our service offerings for your vehicle. Our team is dedicated to working with you to identify and implement the most effective repair strategies, and we are always here to discuss any questions or concerns you may have.
3.3 Interior Clean
Please note: This service does not cover dry or mold/mildew remediation/treatment, or Ozone Treatment. Due to the nature of foreign objects, some cleanups might be rejected. Additional charges may apply for extensive cleanup. For removal of pet hair, an additional fee of $100 will be charged.
3.4 Interior Clean PLUS
Vehicle Quadrants: Driver Front, Driver Rear, Passenger Front, Passenger Rear, Trunk/Cargo Area. (Includes lower panel removal and treatment)
Total Dry Specification: This involves the removal of seats, lifting/removal of carpets, shampooing, drying, and mold/mildew treatment. Oftentimes carpet padding must be replaced at expense to customers depending on extent of mold, mildew and deterioration of padding.
Please note: Most under-carpet pads require lifting/removal for effective drying and cannot be dried from above. For removal of pet hair, an additional fee of $100 will be charged.
3.5 Annual Drain Tube Cleaning
4. Payment Options
Payment is due upon completion of service. We accept all major credit cards, checks, and cash. Our primary method for payment and invoicing is via email.
5. Commitment to Quality Workmanship
Our commitment to quality and customer satisfaction specifically addresses water leak repairs—a complex area that often requires a blend of technical skill and experiential judgment. While this is not a warranty, we stand behind our workmanship. Should any issues arise in the area we previously worked on due to our error within a 6-month period following the initial inspection, clients will not incur additional charges for labor on repeat visits for the same issue. This policy is a testament to our dedication to resolving your vehicle's water leak issues effectively and efficiently.
Please note: This coverage does not extend to Jeep Wranglers/Rubicons or vehicles older than the year 2000. A $275 diagnostic fee applies for leaks identified past the 6-month period from the initial inspection date.
6. Refund Policy
Due to the intricate nature of water leak repairs on vehicles, we do not offer refunds. However, we are dedicated to collaborating with our customers to develop an effective plan of action that meets their needs. If the initial repair does not fully resolve the issue, we are committed to working together with the customer, leveraging our expertise and resources, until a satisfactory solution is reached. This commitment underscores our dedication to quality workmanship and our confidence in addressing the complex challenges associated with vehicle water leaks. We strive to ensure that every repair meets the high standards our customers expect.
7. Vehicle Drop-off and Pick-up Policy
7.1 Client Responsibility for Vehicle Drop-off and Pick-up
Clients are solely responsible for dropping off and picking up their vehicles at our facility. Due to the nature of water leak repairs, clients should be prepared to coordinate future appointments as necessary. It is expected that clients will make their own arrangements for transportation after dropping off their vehicle and for returning to pick it up upon completion of the service. This responsibility extends to repeat appointments needed to address any re-diagnostics of water leaks.
Please note that KWR does not provide pick-up and delivery services for any vehicles.
7.2 No Provision of Loaner or Rental Cars
KWR does not provide loaner or rental vehicles. Clients are advised to arrange for alternate transportation during the period their vehicle is in our care. Additionally, we do not have a waiting area available, and clients are not permitted to wait with their vehicles during service. This policy helps us maintain focus on providing specialized and high-quality services while keeping operational costs manageable, allowing us to offer competitive pricing to our clients.
8. Electrical Damage Warning and Policy
8.1 Risk of Electrical Damage: It's crucial to be aware that water leaks in vehicles can potentially lead to electrical damage. If water reaches electrical components, it can cause short circuits, malfunctions, or even complete system failures. This is especially a concern in modern vehicles that are heavily reliant on electrical systems. Clients should note that some electrical issues may only become apparent after components have been dried. KWR is not responsible for any malfunctions or issues that arise in vehicles after water intrusion, including those that manifest after the completion of repairs.
8.2 Our Inspection Approach: During our leak repair and inspection process, we are vigilant about checking for signs of water intrusion near electrical areas. If we observe any indications of water affecting electrical components, we will promptly notify you and recommend further actions. However, it is important to understand that KWR are not electrical specialists, and we are not responsible for issues related to electrical systems, even if we do not notify the customer of electrical damage. While we strive to notify customers if we observe damage during our initial inspection, our primary focus is on identifying and resolving water leaks.
8.3 Our Limitation on Electrical Work: Please note that while we diligently look for and address water leaks, KWR does not engage in the replacement or repair of electrical components damaged by water. Our expertise lies in identifying and fixing water leaks and related issues, not in electrical repair. We advise clients with electrical damage to consult a specialized auto-electrician for these specific needs.
8.4 Client Awareness and Responsibility: We encourage our clients to be proactive about their vehicle's electrical health post-service, especially when water intrusion has occurred. If you notice any irregularities or issues with the electrical systems after our service, it is crucial to seek assistance from a qualified auto-electrical technician promptly. Actively monitoring your vehicle's electrical functionality after water leak repairs is an important safety measure. We strongly recommend that clients be vigilant and take initiative by consulting with a professional to ensure the ongoing health and safety of their vehicle’s electrical systems.
9. Update on Guarantee Policy for Previous Ownership
We would like to inform you about an important update in our service guarantee policy, especially relevant for our returning clients who have had prior services with us that exceed 6 months.
9.1 Guarantee Policy: In the past, we offered leak free guarantees on certain services. However, we have updated our policy and no longer provide leak free guarantees. This change is in line with our continuous effort to provide sustainable and high-quality services to all our clients.
9.2 Re-diagnosis Fee for Appointments: For appointments concerning issues previously addressed by us past the 6-month work guarantee, there will now be a re-diagnosis fee of $275. This fee covers the cost of a comprehensive examination to determine the current state and needs of your vehicle. If, during our diagnosis, we find that the previous work we performed is not holding up or is the cause of the current issue, we will waive this re-diagnosis fee. In such cases, we acknowledge our responsibility and will take the necessary steps to rectify the situation.
9.3 New 6-Month Workmanship Commitment: Upon rectifying any issues related to our previous work, we will extend a new 6-month workmanship commitment on the corrected services. This guarantee demonstrates our ongoing commitment to the quality and durability of our work.
We understand that changes in policy can be an adjustment, and we are here to answer any questions you may have regarding this update. Our goal is to ensure transparency and maintain the trust you have in our services.
10. Engine Issue Disclosure
It is important for our clients to understand that KWR does not address or interact with vehicle engines during our repair process. Our expertise is focused on the body and interior of the vehicle. Consequently, we are not responsible for any engine issues that may arise after the vehicle has been in our shop. We recommend that clients monitor their vehicle's engine performance post-service and consult with a certified mechanic for any engine-related concerns. This disclosure ensures that our clients are aware of the scope of our services and the limitations regarding engine maintenance and repair.
Thank you for your understanding and continued patronage.
This policy and warning are integral to our service commitment. We aim to ensure the highest care and safety for your vehicle while being transparent about the scope of our services at KWR.
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