Terms of Service Agreement
1. Process and Timing
1.1 Drop-Off: Clients with scheduled appointments are required to drop off their vehicles by 9:00 AM on the day of their appointment or by the time of their scheduled appointment.
1.2 Duration of Service: The duration of the service will range from one day to several days, contingent upon the findings of the initial vehicle inspection.
1.3 Status Updates: Clients will receive a status update regarding their vehicle via a phone call or text message at approximately 3:00 PM.
1.4 After-Hours Service: For client convenience, we provide a coded drop box for after-hours vehicle pickup or drop-off. Please contact for out of service hour drop off and pick up information.
Our home-based business is located at 5402 Par Fore Dr. SE, Port Orchard, WA 98367.
3. Services Offered
3.1 Leak Repair (most vehicles)
- Cost: $675 plus tax/materials
- Service Details: Automotive interior water leak identification and repair, removal of surface water from carpet tops, and surface treatment on leak location quadrant to prevent mold and mildew.
*Additional leak, different location on the same vehicle $199 plus tax.
- Guarantee: A six-month workmanship guarantee.
- Exclusions: This service does not include remediation of water, mold, or mildew found beneath carpets, above the vehicle's headliner or extended beyond leak location quadrant. For vehicles manufactured in the year 2000 or earlier, please refer to our specific policies concerning older vehicles. For Jeep Wranglers/Rubicon’s please see specific policies below.
3.1A Vehicles Manufacture in the 2000 or earlier - In our ongoing effort to provide the highest quality service and transparency in our policies and pricing, we wish to highlight specific considerations for vehicles manufactured before the year 2000. Due to the age and potential deterioration of the body and other components, these vehicles present unique challenges that require specialized attention.
· Hourly Charging Policy: For vehicles pre-dating the year 2000, our services will be charged on an hourly basis. This is due to the often intricate and time-consuming nature of addressing issues in older vehicles, where parts may be more susceptible to wear and damage over time.
· Complex Repairs and Referrals: Given the potential for advanced deterioration in these older vehicles, there may be instances where we encounter repairs beyond the scope of our expertise or capabilities. In such cases, to ensure that your vehicle receives the best possible care, we may recommend referral to a specialist familiar with your vehicle's specific needs.
This policy allows us to maintain our high standards of service while managing the unique challenges presented by older vehicles. We are committed to providing clear communication and the best possible solutions for all vehicles entrusted to us, regardless of their age.
For more detailed information on our services, pricing, and any additional inquiries, please do not hesitate to contact us. We value your trust in our expertise and look forward to serving you.
3.2 Jeep Leak Repair Process
Inspection: $199 – 1 day. This initial step involves diagnosing the leak and developing a detailed repair plan of action.
Installation/ Repair: Charged at $100/hr. This appointment is dedicated to implementing the chosen solution, which may include gasket replacement, installing a foam kit, applying a Jeep Leak Fix Kit, adjusting doors, etc.
Additional adjustments: Also charged at $100/hr. These are follow-up services to adjust the system as needed based on the effectiveness of the initial repair.
*Please note: Jeep Wranglers/Rubicon do not come with a leak-free warranty. Given the unique design and the potential need for multiple adjustments, including the installation of new gaskets or seals, a guarantee of complete leak prevention is not always feasible. Please see additional information below.
3.2A Jeep Wranglers/Rubicon are renowned for their rugged design and off-road capabilities. However, their unique construction can sometimes present challenges in completely eliminating water leaks. Despite our extensive experience and the meticulous care we apply in diagnosing and repairing leaks, the inherent design features of Jeep Wranglers may limit the ability to achieve a permanent, leak-free state in every scenario.
Please be advised that while we endeavor to provide the most effective solutions for leak repairs, including the use of high-quality gaskets, seals, and adjustment techniques, our services for Jeep Wrangler leak repairs do not include a leak-free warranty. This policy is reflective of the practical considerations associated with the vehicle's design and does not diminish our commitment to quality or our efforts to apply the best possible solutions to address your concerns.
We understand the importance of clear and open communication and want to ensure you are fully informed about the specifics of our service offerings for your vehicle. Our team is dedicated to working with you to identify and implement the most effective repair strategies, and we are always here to discuss any questions or concerns you may have.
3.3 Interior Clean PLUS
- Cost: Starting at $499 + 100 for each additional wet vehicle quadrant and $250 for headliner drop.
- Service Details: Includes all features of "Interior Clean" with additional complete drying of carpet pads and headliner, and an Ozone Generator Deodorizing Treatment.
- Total Dry Specification: This involves the removal of seats, lifting/removal of carpets, shampooing, drying, and mold/mildew treatment. Oftentimes carpet padding must be replaced at expense to customers due to mold, mildew and deterioration of padding.
- Note: Most under-carpet pads require lifting/removal for effective drying and cannot be dried from above.
Vehicle Quadrants: Left Front, Left Rear, Right Front, Right Rear, Trunk/Cargo Area.
*pet hair removal, add $100
3.4 Interior Clean
- Starting Cost: $399 plus tax
- Service Details: Carpet shampooing, cleaning of all interior surfaces, treatment of carpet and headliner stains.
*This service does not include dry or mold/mildew remediation/treatment or Ozone Treatment.
*pet hair removal, add $100
3.5 Annual Drain Tube Cleaning
- Cost: $150
- Service Details: This includes annual cleaning of sunroof drain tubes (x4) and cleaning of sunroof tracks.
4. Payment Options
Payment is due upon completion of service. We accept all major credit cards, checks, and cash. Our primary method for payment and invoicing is via email.
5. Work Guarantee Explanation
The "work guarantee" is our commitment to quality and customer satisfaction in the area of water leak repairs. We recognize that repairing water leaks can be complex, often requiring a blend of technical skill and experiential judgment. Therefore, our guarantee assures clients that, should additional appointments be necessary to resolve the leak within the 6-month guarantee period, they will not incur additional charges for labor. This guarantee covers repeat visits for the same issue and is a testament to our dedication to resolving your vehicle's water leak issues effectively and efficiently.
* $199 diagnosis fee for leaks past 6-month.
6. Refund Policy
Due to the intricate nature of water leak repairs on vehicles, we do not offer refunds. However, we stand by our commitment to ensure the completion of the service to your satisfaction. In cases where the initial repair does not fully resolve the issue, we will continue to work on the vehicle, utilizing our expertise and resources, until the issue is satisfactorily resolved, adhering to the terms of our 6-month work guarantee. This policy underscores our dedication to delivering high-quality service and our confidence in our ability to address complex vehicle water leak challenges.
7. Vehicle Drop-off and Pick-up Policy
7.1 Client Responsibility for Vehicle Drop-off and Pick-up: Clients are solely responsible for dropping off and picking up their vehicles at our location. It is expected that clients will make their own arrangements for transportation following the drop-off of their vehicle and for returning to pick up their vehicle upon completion of the service.
7.2 No Provision of Loaner or Rental Cars: KWR does not provide loaner or rental vehicles. Clients are advised to arrange for alternate transportation during the period their vehicle is in our care. This policy helps us maintain focus on providing specialized and high-quality services while keeping operational costs manageable, allowing us to offer competitive pricing to our clients.
8. Electrical Damage Warning and Policy
8.1 Risk of Electrical Damage: It's crucial to be aware that water leaks in vehicles can potentially lead to electrical damage. If water reaches electrical components, it can cause short circuits, malfunctions, or even complete system failures. This is especially a concern in modern vehicles heavily reliant on electrical systems.
8.2 Our Inspection Approach: During our leak repair and inspection process, we are vigilant about checking for signs of water intrusion near electrical areas. If we observe any indications of water affecting electrical components, we will promptly notify you and recommend further actions.
8.3 Our Limitation on Electrical Work: Please note that while we diligently look for and address water leaks, KWR does not engage in the replacement or repair of electrical components damaged by water. Our expertise lies in identifying and fixing water leaks and related issues, not in electrical repair. We advise clients with electrical damage to consult a specialized auto-electrician for these specific needs.
8.4 Client Awareness and Responsibility: We encourage our clients to be proactive about their vehicle's electrical health post-service. If you notice any irregularities or issues with the electrical systems after our service, please seek assistance from a qualified auto-electrical technician. Monitoring your vehicle's electrical functionality after water leak repairs is an important safety measure.
9. Update on Guarantee Policy for Previous Ownership
We would like to inform you about an important update in our service guarantee policy, especially relevant for our returning clients who have had prior services with us that exceed 1 year.
9.1 Guarantee Policy: In the past, we offered lifetime guarantees on certain services. However, we have updated our policy and no longer provide lifetime guarantees. This change is in line with our continuous effort to provide sustainable and high-quality services to all our clients.
9.2 Re-diagnosis Fee for Appointments: For appointments concerning issues previously addressed by us past the 6-month work guarantee, there will now be a re-diagnosis fee of $199. This fee covers the cost of a comprehensive examination to determine the current state and needs of your vehicle. If, during our diagnosis, we find that the previous work we performed is not holding up or is the cause of the current issue, we will waive this re-diagnosis fee. In such cases, we acknowledge our responsibility and will take the necessary steps to rectify the situation.
9.3 New 6-Month Guarantee Going Forward: Upon rectifying any issues related to our previous work, we will extend a new 6-month guarantee on the corrected services. This guarantee demonstrates our ongoing commitment to the quality and durability of our work.
We understand that changes in policy can be an adjustment, and we are here to answer any questions you may have regarding this update. Our goal is to ensure transparency and maintain the trust you have in our services.
Thank you for your understanding and continued patronage.
This policy and warning are integral to our service commitment. We aim to ensure the highest care and safety for your vehicle while being transparent about the scope of our services at KWR.