Services Details

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 Terms and Conditions

1  Process and Timing
 

1.1 Drop-Off: Appointment drop-offs begin at 8:45 AM on the day of your scheduled appointment. We kindly request that clients drop off their vehicles by 9:00 AM on the day of their appointment or by the scheduled time. As we typically book out well in advance, especially during the rainy season, adhering to these drop-off times ensures we can accommodate everyone efficiently.
 

1.2 Duration of Service: The duration of the service will vary from one day to several days or even multiple appointments, depending on the findings of the initial vehicle diagnostic and inspection. Please note that refunds are not provided for rechecks, as some water leaks may necessitate extended time for comprehensive diagnosis up to multiple appointment days.
 

1.3 Status Updates: Clients will receive a status update on their vehicle between 3:00 PM via phone call or text message. Although we aim to keep to this schedule, some circumstances may require more time. However, we guarantee that you will receive an update on the same day as your appointment.
 

1.4 After-Hours Service: We offer a coded drop box for after-hours vehicle pickup or drop-off for client convenience. While we recommend dropping off and picking up vehicles during our business hours, this service allows flexibility for those unable to do so. Please get in touch with us for information regarding after-hours drop-off and pickup procedures. Please note that if a vehicle is left unattended on our shop premises after business hours, we are not responsible for any damage or theft that may occur.
 

1.5 Personal Items

Please ensure that all personal items are removed from the vehicle prior to services. It is crucial for our team to have unobstructed access to remove panels and seats and navigate around the vehicle during diagnostic, repair, and cleaning/treatment services.

*Important* If personal items are left in the vehicle during the appointment and obstruct our technicians, items will be bagged up and placed in the vehicle's rear during service. Technicians will dispose of any papers and towels that have been damaged by water.

2  Location

We are centrally located in Poulsbo by appointment only. Please call for additional information.
 

3  Services Offered

3.1 Waterleak Diagnostic & Repair (most vehicles)

• Cost: Starting at $675 plus tax, which includes up to 6 hours of labor.

• Service Details: This service targets the diagnostic and repair of automotive interior water leaks, focusing specifically on the affected area. It includes removing standing water from the surface of carpets in the affected area and applying an anti-mold spray.

• Exclusions: The base fee does not cover materials such as new gaskets, nor does it cover diagnostics or labor extending beyond the initially affected area or after 6 hours of labor. It does not include water, mold, or mildew remediation of the carpets/interior or above the vehicle's headliner. Additional leaks in different locations on the same vehicle start at a minimum of 2 hours of labor, billed at $199 plus tax and parts. For vehicles manufactured in 2000 or earlier, please refer to our policies concerning older vehicles 3.1A. For Jeep Wranglers/Rubicon, please see particular policies below 3.2 & 3.2A.
 

3.1A Vehicles Manufactured in 2000 or earlier—In our ongoing effort to provide the highest quality service and transparency in our policies and pricing, we wish to highlight specific considerations for vehicles manufactured before the year 2000. Due to the age and potential deterioration of the body and other components, these vehicles present unique challenges that require specialized attention.

• Hourly Charging Policy: For vehicles from the year 2000 and pre-dating, our services will be charged on an hourly basis + diagnostic fee. This is due to the often intricate and time-consuming nature of addressing issues in older vehicles, where parts may be more susceptible to wear and damage over time.

• Complex Repairs and Referrals: Given the potential for advanced deterioration in these older vehicles, there may be instances where we enter repairs beyond the scope of our expertise or capabilities. In cases to ensure that your vehicle receives the best possible care, we may recommend referral to a specialist familiar with your vehicle's specific needs after an hourly charge and diagnostic fee. 

This policy allows us to maintain our high service standards while managing the unique challenges older vehicles present. We are committed to providing clear communication and the best possible solutions for all vehicles entrusted to us, regardless of their age.

For more detailed information on our services, pricing, and any additional inquiries, please do not hesitate to contact us  We value your trust in our expertise and look forward to serving you.
 

3.2 Jeep Leak Repair Process

The Jeep leak repair process is methodically structured into several key steps:

• Initial Inspection: Priced at $199, this initial step usually takes one day to complete. It involves a thorough diagnostic evaluation to help identify the source of the leak and formulate a comprehensive repair strategy.

• Installation/ Repair: This phase is billed at $100 per hour, excluding the Cost of part. The focus is on executing the repair plan, which may encompass tasks such as replacing gaskets, installing foam kits, applying a Jeep Leak Fix Kit, and making necessary adjustments to doors and other components.

• Additional appointments and services: Also billed at $100 per hour, these follow-up services are crucial for fine-tuning the repairs based on the effectiveness of the initial work.

Please note: Due to the unique design of Jeep Wranglers and Rubicon's, we cannot guarantee that these vehicles will be completely leak-free after adjustments and repairs. Multiple adjustments may be necessary, including the installation of new gaskets or seals. Therefore, a complete prevention of leaks cannot always be guaranteed. Further details are available in section 3.2A.
 

3.2A Jeep Wranglers/Rubicon are renowned for their rugged design and off-road capabilities. However, their unique construction can sometimes present challenges in eliminating water leaks. Despite our extensive experience and the meticulous care, we apply in diagnosing and repairing leaks, the inherent design features of Jeep Wranglers may limit the ability to achieve a permanent, leak-free state in every scenario.

Please be advised that while we endeavor to provide the most effective solutions for leak repairs, including the use of high-quality gaskets, seals, and adjustment techniques, our services for Jeep Wrangler leak repairs do not include a leak-free commitment. This policy reflects the practical considerations associated with the vehicle's design. It does not diminish our commitment to quality or our efforts to apply the best possible solutions to address your concerns.

We understand the importance of clear and open communication and want to ensure you are fully informed about the specifics of our service offerings for your vehicle. Our team is dedicated to working with you to identify and implement the most effective repair strategies, and we are always here to discuss any questions or concerns you may have.
 

3.3 Affected Area Treatment with Biocide, Dry, and Ozone

• Cost: Starting at $199 +tax. *See additional notes.* 

• Service Details: This service is specifically designed to treat and thoroughly dry the affected area in the vehicle. It includes a detailed application of Biocide to the wet area, followed by comprehensive drying of carpets and padding. 

Additional Fees: An extra charge will be added to the starting cost, starting at $125 per wet vehicle quadrant, which can increase up to $225 depending on the thickness of the carpets and the extent of the affected area. In cases where thorough treatment is not sufficient, replacement of the carpet padding may be recommended for an additional charge.

Notes: This service focuses solely on treating and drying the affected quadrants and does not include interior cleaning of the vehicle or treatment extending past the affected wetness area. For comprehensive interior cleaning options, please refer to our 'Interior Clean Plus Dry, Biocide, and Ozone' services.

Vehicle Quadrants: Driver Front, Driver Rear, Passenger Front, Passenger Rear, Trunk/Cargo Area  (Includes lower panel removal and treatment)

3.4 Interior Clean Plus Dry, Biocide and Ozone

• Cost: Starting at $499 plus additional fees (An extra charge starts at $125 per wet vehicle quadrant, which can increase up to $225 depending on the thickness of carpets and extent of the affected area and quadrant and $250 for headliner drop  Headliner drop includes upper panel removal and treatment.)

• Service Details: This premium service goes beyond standard detailing by focusing on the intensive cleanup of mold and mildew with Biocide and ensuring the thorough drying of the vehicle's interior, accompanied by an Ozone Generator Deodorizing Treatment.

Total Dry Specification: This involves removing seats, lifting carpets, shampooing, drying, and treating mold/mildew. Depending on the extent of mold, mildew, and padding deterioration, carpet padding often must be replaced at customers' expense. 

Please note: Most under-carpet pads require lifting/removal for effective drying and cannot be dried from above. An additional fee of $100 will be charged for removing pet hair.
Vehicle Quadrants: Driver Front, Driver Rear, Passenger Front, Passenger Rear, Trunk/Cargo Area  (Includes lower panel removal and treatment)

3.5 Annual Drain Tube Cleaning

• Cost: starting at $199

• Duration: Approximatelytwo2 hours

• Service Details: This includes annual clear clearing of tubes (x4) and cleaning of sunroof tracks.

4  Payment Options:

Payment is due upon completion of service. We accept all major credit cards, checks, and cash and primarily manage payment and invoicing via email. If you cannot pick up your vehicle during regular business hours, please ensure payment is processed at the conclusion of service to facilitate coordination for after-hours vehicle pickup with KWR.

5  Commitment to Quality and Transparent Pricing

At Kitsap Water Leak Repair, we understand that the complex nature of water leak repairs often requires extensive technical skill and practical experience. Given the intricacies involved, repeat visits are not uncommon.

The initial diagnostic fee is a one-time charge to ensure transparency in our pricing. However, should your vehicle require further visits beyond 6 months from the initial service, a diagnostic fee will apply for each subsequent inspection. Additional services will be billed as hourly labor plus the Cost of materials. This pricing structure underscores our commitment to efficiently and expertly resolving your vehicle's water leak issues while ensuring you are well informed about potential costs. 

Please note: This coverage does not extend to Jeep Wranglers/Rubicon's and vehicles older than the 2000.
 

6  Refund Policy

Due to the intricate nature of vehicle water leak repairs, we do not offer refunds. However, we are dedicated to collaborating with our customers to develop an effective plan of action that meets their needs. If the initial repair does not fully resolve the issue, we are committed to working with the customer and leveraging our expertise and resources until a satisfactory solution is reached. This commitment underscores our dedication to quality workcraft and our confidence in addressing the complex challenges associated with vehicle water leaks. We strive to ensure that every repair meets the high standards our customers expect.
 

7  Vehicle Drop-off and Pickup Policy
 

7.1 Client Responsibility for Vehicle Drop-off and Pickup

Clients are responsible for dropping off and picking up their vehicles at our facility. Due to water leak repairs, clients should be prepared to coordinate future appointments as necessary. Clients are expected to make their arrangements for transportation after dropping off their vehicle and returning to pick it up upon completion of the service. This responsibility extends to repeat appointments to address any re-diagnostics of water leaks. 

Please note that KWR does not provide pickup and delivery services for any vehicles.
 

7.2 No Provision of Loaner or Rental Cars

KWR does not provide loaner or rental vehicles. Clients are advised to arrange alternate transportation while their vehicle is in our care. Additionally, we do not have a waiting area, and clients cannot wait with their cars during service. This policy helps us maintain focus on providing specialized and high-quality services while keeping operational costs manageable, allowing us to offer competitive pricing to our clients.
 

8drop-offs  Electrical Damage Warning and Policy
 

8.1 Risk of Electrical Damage: It's crucial to be aware that water leaks in vehicles can potentially lead to electrical damage. Water reaching electrical components can cause short circuits, malfunctions, or even complete system failures. This is especially a concern in modern vehicles that are heavily reliant on electrical systems. Clients should note that some electrical issues may only become apparent after components have been dried. KWR is not responsible for any malfunctions or issues that arise in vehicles after water intrusion, including those that manifest after the completion of repairs.
 

8.2 Our Inspection Approach: During our leak repair and inspection process, we are vigilant about checking for signs of water intrusion near electrical areas. If we observe any indications of water affecting electrical components, we will promptly notify you and recommend further actions. However, it is understood that KWR is not an electrical specialist, and we are not responsible for issues related to electrical systems, even if we do not notify the customer of electrical damage. While we strive to notify customers if we observe damage during our initial inspection, our primary focus is identifying and resolving water leaks.
 

8.3 Our Limitation on Electrical Work: Please note that while we diligently look for and address water leaks, KWR does not replace, or repair electrical components damaged by water. Our expertise lies in identifying and fixing water leaks and related issues, not electrical repair. We advise clients with electrical damage to consult a specialized auto electrician for these specific needs.
 

8.4 Client Awareness and Responsibility: We encourage our clients to be proactive about their vehicle's electrical health post-service, especially when water intrusion has occurred. If you notice any irregularities or issues with the electrical systems after our service, promptly seeking assistance from a qualified auto-electrical technician is crucial. Actively monitoring your vehicle's electrical functionality after water leak repairs is an important safety measure. We strongly recommend that clients be vigilant and take the initiative by consulting with a professional to ensure the ongoing health and safety of their vehicle's electrical systems.
 

9. Update on Guarantee Policy for Previous Ownership We would like to inform you about an important update in our service guarantee policy, especially relevant for our returning clients who have had prior services with us that exceed 6 months. 

9.1 Guarantee Policy: Previously, we offered water leak guarantees on certain services. However, we have updated our policy and no longer offer these guarantees. This change aligns with our continuous effort to provide sustainable and high-quality services to all our clients.  

Due to the complex nature of water leaks, we have moved away from offering leak-free guarantees. We found that some leaks require extensive diagnostics to determine their source, and much of our effort goes into this initial phase. Charging for our time allows us to address these intricate issues adequately, guaranteeing an utterly leak-free vehicle is impractical due to the inevitable wear and tear on vehicle components and the need for regular maintenance, such as drain cleaning. Many variables can influence water leaks, making it challenging to detect them during the first or even second visit. We strive to communicate this clearly through our disclosures and ongoing communication before and during service.

9.2 Re-diagnosis Fee for Appointments: For appointments concerning issues previously addressed by us past the 6-month work guarantee, there will now be a re-diagnosis fee of $275. This fee covers the Cost of a comprehensive examination to determine your vehicle's current state and needs. 

Please note: If, during our diagnosis, we find that the previous work we performed is not holding up or is the cause of the current issue, we will waive this re-diagnosis fee. In such cases, we acknowledge our responsibility and will take the necessary steps to rectify the situation.
 

10. Engine Disclosure: Our clients need to understand that KWR does not address or interact with vehicle engines during our repair process. Our expertise is focused on the body and interior of the vehicle. Consequently, we are not responsible for any engine issues arising after the vehicle has been in our shop. We recommend they monitor their vehicle's engine performance post-service and consult a qualified mechanic for any engine-related concerns. This disclosure ensures that our clients know our services' scope and the limitations regarding engine maintenance and repair. Thank you for your understanding and continued patronage.
 

This policy and warning are integral to our service commitment. We aim to ensure the highest care and safety for your vehicle while being transparent about the scope of our services at KWR.