Water Leak Services Details

WATER LEAK DIAGNOSTIC AGREEMENT

1. Process and Timing

1.1 APPOINTMENT DROP-OFF

Water leak diagnostic appointments begin at 9:00 AM on the scheduled date. Vehicles must be dropped off by 9:00 AM or at the scheduled appointment time. Timely drop-off ensures full diagnostic allocation.

1.2 AFTER-HOURS SERVICE

For client convenience, we offer a coded lockbox for after-hours vehicle pick-up or drop-off. While we recommend using our business hours whenever possible, this option provides flexibility when needed. Please contact us for instructions.

IMPORTANT: Vehicles left on-site after business hours are left at the owner’s discretion. KWR cannot be held responsible for damage or theft that occurs outside business hours.

1.3 PERSONAL ITEMS

Please remove all personal items from the vehicle prior to service. Unobstructed access is required to remove panels, seats, carpets, and interior components during diagnostics, repairs, and cleaning services. Any personal items left in the vehicle that interfere with service may be carefully bagged and relocated within the vehicle as necessary to complete the work. Water-damaged papers, towels, or items that obstruct visibility or service and cannot be salvaged may be disposed of during the repair or cleaning process.

1.4 DURATION OF SERVICE

Water intrusion diagnosis is a complex and condition-dependent process. Service duration may range from one day to multiple days. In some cases, additional appointments or rechecks may be required.

Some vehicles may have:

-Multiple leak sources

-Intermittent leaks that do not present during initial testing

-Leak paths that only occur under specific weather or driving conditions

The diagnostic fee of $675 + tax includes up to 6 hours of labor. If diagnostic or repair time exceeds six hours, additional labor will be billed at $100 per hour.

This may include:

-Extended diagnostics

-Secondary leak tracing

-Follow-up rechecks

-Additional repair time

1.5 STATUS UPDATES

Clients will receive a same-day status update via phone or text message, typically around 3:00 PM. If the leak cannot be recreated during initial testing, additional testing may be required. Clients will be notified accordingly.

2. LOCATION

Centrally located in Poulsbo. By appointment only. Please call for directions or additional information.

3. WATER LEAK DIAGNOSTIC & BASIC REPAIR

Cost: $675 + tax (Includes up to 6 hours of labor)

Included:

- Controlled water intrusion testing

- Leak tracing

- Basic sealing repairs (if within time allowance)

- Removal of surface water from the top of carpeting

- Localized surface "treatment" to limit mold spread

Not Included:

- Replacement parts (gaskets, glass, trim, seals)

- Mold remediation beneath carpeting

- Headliner removal/drying

- Electrical component repair

- Structural body repair

- Cleaning of surface mold

3.1 ADDITIONAL LEAK LOCATIONS

If additional leak sources are identified beyond the original repair area:

- Each additional leak location: $199 + tax

- Includes up to two 2 additional hours of diagnostic/repair time

- Labor exceeding two hours per location is billed at $100/hour

- Parts billed separately

4. PAYMENT OPTIONS

Payment is due upon completion of service, even if pickup is arranged for a later time. We accept all major credit cards, checks, and cash. Our primary method for payment and invoicing is via email.

3. WORKMANSHIP POLICY

KWR does not guarantee a vehicle will remain leak-free after diagnostics or for the life of the vehicle.

If a repair performed by KWR fails due to workmanship within six months, labor to correct that specific repair area will be waived.

This policy does not apply to:

- New or unrelated leak sources not leaking in original testing

- Age-related deterioration

- Environmental wear

- Vehicles returning after 1 year from prior service

Leaks presenting more than 1 year after the last service are treated as new leaks and billed at 675 + tax.

4. REFUND POLICY

Due to the complex nature of automotive water intrusion, no refunds are provided.

Water leak repairs may require:

- Extended diagnostics

- Multiple appointments

- Secondary leak tracing

Each vehicle presents unique challenges, and no universal repair solution exists. KWR is committed to working toward a reasonable resolution, but does not guarantee single-visit correction in all cases.

5. VEHICLE PICK-UP AND DROP-OFF POLICY

5.1 Client Responsibility for Vehicle Drop-off and Pick-up

Clients are solely responsible for dropping off and picking up their vehicles at our facility. Due to the nature of water leak repairs, clients should be prepared to coordinate future appointments as necessary. It is expected that clients will make their own transportation arrangements after dropping off their vehicle and upon returning to pick it up upon completion of the service. This responsibility extends to repeat appointments needed to address any re-diagnostics of water leaks.

Please note that KWR does not provide pick-up and delivery services for any vehicles.

5.2 No Provision of Loaner or Rental Cars

KWR does not provide loaner or rental vehicles. Clients are advised to arrange for alternate transportation during the period their vehicle is in our care. Additionally, we do not have a waiting area, and clients are not permitted to wait in their vehicles during service. This policy helps us maintain focus on providing specialized and high-quality services while keeping operational costs manageable, allowing us to offer competitive pricing to our clients.

6. ELECTRICAL DAMAGE POLICY

6.1 Risk of Electrical Damage: Clients should be aware that water intrusion, retained moisture, and interior condensation can potentially lead to electrical damage within a vehicle. When water or elevated humidity reaches electrical components, it may cause corrosion, short circuits, malfunctions, warning lights, intermittent electrical behavior, or complete system failures.

Moisture does not need to be actively dripping onto a component to cause damage. Condensation within lighting assemblies, overhead consoles, fuse panels, wiring harnesses, control modules, radios, and under-dash components can create long-term electrical concerns. Some issues may not become apparent until after the vehicle has dried or after repairs have been completed.

KWR is not responsible for electrical malfunctions, warning lights, battery concerns, or system failures that arise as a result of prior or ongoing water intrusion, retained moisture, or condensation within the vehicle.

6.2 Our Inspection Approach: During our leak repair and inspection process, we are vigilant about checking for signs of water intrusion near electrical areas. If we observe any indications of water affecting electrical components, we will promptly notify you and recommend further actions. However, it is essential to understand that KWR is not an electrical specialist, and we are not responsible for issues related to electrical systems, even if we do not notify the customer of electrical damage. While we strive to notify customers if we observe damage during our initial inspection, our primary focus is on identifying and resolving water leaks.

6.3 Our Limitation on Electrical Work: Please note that while we diligently look for and address water leaks, KWR does not engage in the replacement or repair of electrical components damaged by water. Our expertise lies in identifying and fixing water leaks and related issues, not in electrical repair. We advise clients with electrical damage to consult a specialized auto-electrician for these specific needs.

6.4 Client Awareness and Responsibility: We encourage our clients to be proactive about their vehicle’s electrical health post-service, especially when water intrusion has occurred. If you notice any irregularities or issues with the electrical system after our service, it is crucial to seek assistance from a qualified automotive electrical technician promptly. Actively monitoring your vehicle’s electrical functionality after water-leak repairs is an important safety measure. We strongly recommend that clients remain vigilant and take the initiative by consulting a professional to ensure the ongoing health and safety of their vehicle’s electrical systems.

7. RE-DIAGNOSIS POLICY

For vehicles returning more than six months after prior repair:

A $275 re-diagnostic fee applies. If prior workmanship is determined to be at fault, this fee will be waived.

Leaks presenting more than 1 year after the last service are treated as new leaks and billed at 675 + tax.

8. ENGINE ISSUE POLICY

Our clients need to understand that KWR does not address or interact with vehicle engines during our repair process. Our expertise is focused on the body and interior of the vehicle, including water intrusion diagnostics and related repairs.

Consequently, we are not responsible for any engine or drivetrain issues that may arise after the vehicle leaves our shop. This includes, but is not limited to, check engine lights, warning indicators, battery concerns, or other dashboard alerts that may appear during or after service. In some cases, warning lights may illuminate due to pre-existing conditions, moisture-related electrical concerns, battery voltage fluctuations, or unrelated mechanical issues.

We recommend that clients monitor their vehicle’s engine performance after service and consult a certified mechanic or automotive technician for any engine-related or warning-light concerns. This disclosure ensures that our clients are aware of the scope of our services and the limitations of our engine maintenance and repair responsibilities.

9. POST SERVICE CARE & ENVIRONMENTAL DISCLOSURE

9.1 Car wash: 

Automated car washes that use aggressive brushes can place significant stress on exterior components such as trim, fins, moldings, and light assemblies. KWR cannot guarantee alignment, sealing integrity, or component stability if the vehicle is taken through brush-style car washes following service.

KWR strongly recommends that the vehicle not be taken through any car wash for at least 48 hours after service to allow sealants to properly cure. Hand washing or touchless washes are recommended to help preserve repairs and exterior components.

9.2 Amplified Audio System Advisory:

Vehicles equipped with aftermarket audio systems, including subwoofers or high-output bass units, can experience increased vibration throughout the vehicle body. Excessive vibration may compromise seals, seams, gaskets, light housings, glass bonding, and body panels over time. KWR cannot guarantee against future water intrusion or seal failure in vehicles with amplified bass systems, as vibration can contribute to loosening or breakdown of sealing materials.

Thank you for your understanding and continued patronage.

This policy and warning are integral to our service commitment. We aim to ensure the highest care and safety for your vehicle while being transparent about the scope of our services at KWR.

WATER LEAK RECHECK & FOLLOW-UP AGREEMENT

(Vehicles Previously Serviced by KWR)

1. PROCESS AND TIMING

1.1 APPOINTMENT DROP-OFF

Water leak recheck appointments begin at 9:00 AM on the scheduled date. Vehicles must be dropped off by 9:00 AM or at the scheduled appointment time. Timely drop-off ensures proper testing allocation.

1.2 AFTER-HOURS SERVICE

For client convenience, we offer a coded lockbox for after-hours vehicle pick-up or drop-off. While we recommend using our business hours whenever possible, this option provides flexibility when needed. Please contact us for instructions.

IMPORTANT: Vehicles left on-site after business hours are left at the owner’s discretion. KWR cannot be held responsible for damage or theft that occurs outside business hours.

1.3 PERSONAL ITEMS

Please remove all personal items from the vehicle prior to service. Recheck testing may require removal of panels, trim, carpets, or interior components. Any personal items left in the vehicle that interfere with service may be carefully bagged and relocated within the vehicle as necessary to complete the work. Water-damaged papers, towels, or items that obstruct visibility or service and cannot be salvaged may be disposed of during the repair process.

1.4 DURATION OF SERVICE

Water intrusion re-diagnosis remains a complex and condition-dependent process. Service duration may range from one day to multiple days. In some cases, additional appointments or rechecks may be required.

Some vehicles may have:

- Intermittent leaks not present during initial recheck testing

- Secondary or unrelated leak sources

- Leak paths occurring only under specific weather or driving conditions

- Moisture migration from previously retained water

For vehicles returning more than six months after prior repair:

A $275 re-diagnostic fee applies. If prior workmanship is determined to be at fault, this fee will be waived.

The recheck diagnostic fee includes up to 2 hours of labor.

If the recheck time exceeds two hours, additional labor will be billed at $100 per hour.

If a leak is determined to be unrelated to the previously repaired area:

- Each additional leak location: $199 + tax

- Includes up to 2 additional hours of diagnostic/repair time

- Labor exceeding two hours per location is billed at $100/hour

- Parts billed separately

Leaks presenting more than one (1) year after the last service are treated as new leaks and billed at $675 + tax.

1.5 STATUS UPDATES

Clients will receive a same-day status update via phone or text message, typically around 3:00 PM. If the leak cannot be recreated during initial testing, additional testing may be required. Clients will be notified accordingly.

2. LOCATION

Centrally located in Poulsbo. By appointment only. Please call for directions or additional information.

3. WATER LEAK RECHECK SCOPE

Recheck Fee: $275 + tax (if applicable per Section 1.4)

Included:

- Controlled water intrusion re-testing

- Verification of previously repaired area

- Minor sealing adjustments (if within time allowance)

- Surface water removal (if present within repair area)

Not Included:

- Replacement parts (gaskets, glass, trim, seals)

- Mold remediation beneath carpeting

- Headliner removal/drying

- Electrical component repair

- Structural body repair

- Cleaning of surface mold

4. PAYMENT OPTIONS

Payment is due upon completion of service, even if pickup is arranged for a later time. We accept all major credit cards, checks, and cash. Our primary method for payment and invoicing is via email.

5. WORKMANSHIP POLICY

KWR does not guarantee a vehicle will remain leak-free after diagnostics or for the life of the vehicle.

If a repair performed by KWR fails due to workmanship within six months, labor to correct that specific repair area will be waived.

This policy does not apply to:

- New or unrelated leak sources not leaking in original testing

- Age-related deterioration

- Environmental wear

- Vehicles returning more than 1 year from prior service

- Leaks presenting more than 1 year after the last service are treated as new leaks and billed at $675 + tax.

6. ELECTRICAL DAMAGE POLICY

6.1 Risk of Electrical Damage

Clients should be aware that water intrusion, retained moisture, and interior condensation can potentially lead to electrical damage within a vehicle. Moisture exposure may cause corrosion, short circuits, malfunctions, warning lights, intermittent behavior, or complete system failures.

Some issues may not become apparent until after the vehicle has dried or after recheck testing has been completed.

KWR is not responsible for electrical malfunctions, warning lights, battery concerns, or system failures arising from prior or ongoing water intrusion, retained moisture, or condensation.

6.2 Inspection Approach

During recheck testing, we inspect areas accessible within the scope of water leak diagnostics. However, KWR is not an electrical specialist and is not responsible for electrical system issues, whether observed or not during inspection.

6.3 Limitation on Electrical Work

KWR does not perform electrical repair or module replacement. Clients are advised to consult a qualified automotive electrical technician for electrical-related concerns.

6.4 Client Awareness

Clients are encouraged to monitor their vehicle’s electrical systems after service and seek professional assistance if irregularities occur.

7. ENGINE ISSUE POLICY

KWR does not address or interact with engine or drivetrain systems during recheck appointments.

We are not responsible for:

- Check engine lights

- Warning indicators

- Battery concerns

- Mechanical issues

- Dashboard alerts

- Clients should consult a certified mechanic for engine-related concerns.

8. REFUND POLICY

Due to the complex nature of automotive water intrusion and condition-dependent rechecks, no refunds are provided.

Water leak concerns may require:

- Extended diagnostics

- Multiple appointments

- Weather-dependent verification

- Secondary leak tracing

- No universal repair solution exists.

9. POST SERVICE CARE & ENVIRONMENTAL DISCLOSURE

9.1 Car wash: 

Automated car washes that use aggressive brushes can place significant stress on exterior components such as trim, fins, moldings, and light assemblies. KWR cannot guarantee alignment, sealing integrity, or component stability if the vehicle is taken through brush-style car washes following service.

KWR strongly recommends that the vehicle not be taken through any car wash for at least 48 hours after service to allow sealants to properly cure. Hand washing or touchless washes are recommended to help preserve repairs and exterior components.

9.2 Amplified Audio System Advisory:

Vehicles equipped with aftermarket audio systems, including subwoofers or high-output bass units, can experience increased vibration throughout the vehicle body. Excessive vibration may compromise seals, seams, gaskets, light housings, glass bonding, and body panels over time. KWR cannot guarantee against future water intrusion or seal failure in vehicles with amplified bass systems, as vibration can contribute to loosening or breakdown of sealing materials.