Water Leak Services Details

Terms and Conditions

1. Process and Timing

1.1 Drop-Off

Appointment drop-offs begin at 9:00 AM on the day of your scheduled appointment. We kindly request that clients drop off their vehicles by 9:00 AM or by their scheduled time. As we typically book out well in advance, especially during peak rainy seasons, adhering to these drop-off times ensures we can accommodate everyone efficiently.

1.2 Duration of Service

The duration of service may range from one day to several days or may require multiple appointments, depending on the findings of the initial inspection. Please note that drain tube cleaning is a maintenance service and does not constitute a full water-leak diagnostic. Refunds are not provided for rechecks, as some water leaks may require extended time or multiple visits for proper identification.

1.3 Status Updates

Clients will receive a status update regarding their vehicle via phone call or text message at approximately 3:00 PM on the day of service. While we strive to adhere to this timeframe, specific findings may require additional internal review. Regardless, we are committed to providing a same-day status update.

1.4 After-Hours Service

For client convenience, we offer a coded lockbox for after-hours vehicle pick-up or drop-off. While we recommend using our business hours whenever possible, this option provides flexibility when needed. Please contact us for instructions.

Vehicles left on-site after business hours are left at the owner’s discretion. KWR cannot be held responsible for damage or theft that occurs outside business hours.

1.5 Personal Items

Please remove all personal items before service. Our technicians require unobstructed access to remove panels, seats, carpets, and interior components during diagnostics, repairs, and cleaning services.

If personal items remain and obstruct service, they will be bagged and placed in the rear of the vehicle.

Water-damaged papers, towels, or items that obstruct visibility or service may be disposed of during the repair or cleaning process.

2. Location

Centrally located in Poulsbo. By appointment only. Please call for directions or additional information.

3. Services Offered

3.1 Leak Repair (Most Vehicles)

Cost: $675 + tax (includes up to 6 hours of labor)

Service Details: Interior water-leak identification and repair, removal of surface water from carpet tops, and localized surface treatment in the affected quadrant to help limit mold and mildew spread.

Exclusions:

Materials and replacement parts (gaskets, seals, trim, etc.)

Mold or water remediation beneath carpets, above the headliner, or outside the leak quadrant

Additional leak locations on the same vehicle

Additional leaks found in different areas will be billed at $199 + tax/parts, not to exceed two hours of diagnostic and repair time.

Important: Drain cleaning alone does not include a water-leak diagnostic.

3.1A Vehicles Manufactured in the 2000s or earlier - In our ongoing effort to provide the highest quality service and transparency in our policies and pricing, we would like to highlight specific considerations for vehicles manufactured before 2000. Due to the age and potential deterioration of the body and other components, these vehicles present unique challenges that require specialized attention.

Hourly Charging Policy: For vehicles manufactured in 2000 or earlier, our services will be charged on an hourly basis. This is due to the often intricate and time-consuming nature of addressing issues in older vehicles, where parts may be more susceptible to wear and damage over time.

Complex Repairs and Referrals: Given the potential for advanced deterioration in these older vehicles, there may be instances where we encounter repairs beyond the scope of our expertise or capabilities. In such cases, to ensure your vehicle receives the best possible care, we may recommend referral to a specialist familiar with your vehicle’s specific needs after an hourly diagnostic charge.

This policy allows us to maintain our high service standards while managing the unique challenges posed by older vehicles. We are committed to providing clear communication and the best possible solutions for all vehicles entrusted to us, regardless of their age.

For more detailed information on our services, pricing, and any additional inquiries, please do not hesitate to contact us. We value your trust in our expertise and look forward to serving you.

3.2 Jeep Leak Repair Process

The Jeep leak repair process is methodically structured into several key steps:

Initial Inspection: Priced at $275, this initial step typically takes one day to complete. It involves a thorough diagnostic evaluation to help identify the source of the leak and formulate a comprehensive repair strategy.

Installation/Repair: This phase is billed at $100 per hour, excluding parts. The focus here is on executing the repair plan, which may encompass tasks such as replacing gaskets, installing foam kits, applying a Jeep Leak Fix Kit, and making necessary adjustments to doors and other components.

Additional appointments and adjustments: Also billed at $100 per hour, these follow-up services are crucial for fine-tuning the repairs based on the effectiveness of the initial work.

Please note: Jeep Wranglers and Rubicons, due to their distinctive design, are not guaranteed to be leak-free after work and adjustments. Multiple adjustments may be necessary, and complete prevention of leaks cannot always be guaranteed. Further details are available in section 3.2A.

3.2A Jeep Wranglers/Rubicon are renowned for their rugged design and off-road capabilities. However, their unique construction can sometimes make it challenging to eliminate water leaks completely. Despite our extensive experience and the meticulous care we apply in diagnosing and repairing leaks, the inherent design features of Jeep Wranglers may limit the ability to achieve a permanent, leak-free state in every scenario.

Please be advised that while we endeavor to provide the most effective solutions for Jeep Wrangler leak repairs, including the use of high-quality gaskets, seals, and adjustment techniques, our services do not guarantee leak-free performance. This policy reflects the practical considerations of the vehicle’s design and does not diminish our commitment to quality or our efforts to apply the best possible solutions to address your concerns.

We understand the importance of clear and open communication and want to ensure you are fully informed about the specifics of our service offerings for your vehicle. Our team is dedicated to working with you to identify and implement the most effective repair strategies, and we are always here to discuss any questions or concerns you may have.

3.3 Interior Clean

Starting Cost: $399 plus tax *see additional notes

Service Details: This service includes a thorough shampooing of carpets, cleaning of all interior surfaces, and stain treatment on carpets and headliners.

Please note: This service does not cover dry or mold/mildew remediation/treatment, or Ozone Treatment. Due to the nature of foreign objects, some cleanups might be rejected. Additional charges may apply for extensive cleanup. For pet hair removal, an additional $100 fee will be charged.

3.4 Interior Clean PLUS

Cost: Starting at $499, plus additional fees ($125-225 per additional wet-vehicle quadrant and $250 for headliner drop).

Vehicle Quadrants: Driver Front, Driver Rear, Passenger Front, Passenger Rear, Trunk/Cargo Area.

Service Details: This premium service goes beyond standard detailing by focusing on the intensive cleanup of mold and mildew and ensuring the thorough drying of the vehicle’s interior. It includes all features of the "Interior Clean" package, plus comprehensive drying of carpet pads and the headliner, and an Ozone Generator Deodorizing Treatment.

Total Dry Specification: This includes removing seats, lifting and removing carpets, shampooing, drying, and treating for mold/mildew. Oftentimes, carpet padding must be replaced at the customer’s expense, depending on the extent of mold, mildew, and deterioration of the padding underneath.

Please note: Most under-carpet pads require lifting/removal for effective drying and cannot be dried from above. For pet hair removal, an additional $100 fee will be charged.

3.5 Sunroof Drainage Flow Testing Service

Starting cost: $250

Duration: Approximately 3 hours

Service Details: This service includes cleaning of accessible sunroof drain tubes and sunroof tracks to help restore proper drainage and reduce the risk of interior water intrusion.

Important Limitations:

Sunroof drainage flow testing service is a maintenance service only and does not constitute a full water-leak diagnostic.

This service does not include interior removal, leak tracing, mold or mildew remediation, or drying of carpet padding or headliners.

If a drain tube is damaged, collapsed, disconnected, or if water intrusion is caused by body seams, gaskets, glass, or other non-drain-related sources, additional repairs will not be performed during the mobile visit.

If further inspection or repair is required, the vehicle may need to be scheduled for an in-shop diagnostic appointment.

No Guarantee Clause:

While drain cleaning can improve drainage and help prevent future issues, KWR does not guarantee that mobile drain cleaning will resolve all water intrusion concerns, especially when multiple leak sources or underlying vehicle damage are involved.

This service is ideal for routine maintenance or preventative care and is recommended annually for vehicles equipped with sunroofs.

3.6 Mobile Sunroof Drainage Flow Testing Service – Kitsap County

Starting Cost: $299 + tax

Service Area: Kitsap County

Service Type: Mobile / On-site maintenance service

Duration: Approximately 3 hours

Service Details:

KWR offers mobile sunroof drainage flow testing service throughout Kitsap County. This service includes on-site cleaning of accessible sunroof drain tubes and sunroof tracks to help restore proper drainage and reduce the risk of interior water intrusion.

Important Limitations:

Sunroof drainage flow testing service is a maintenance service only and does not constitute a full water-leak diagnostic.

This service does not include interior removal, leak tracing, mold or mildew remediation, or drying of carpet padding or headliners.

If a drain tube is damaged, collapsed, disconnected, or if water intrusion is caused by body seams, gaskets, glass, or other non-drain-related sources, additional repairs will not be performed during the mobile visit.

If further inspection or repair is required, the vehicle may need to be scheduled for an in-shop diagnostic appointment.

No Guarantee Clause:

While drain cleaning can improve drainage and help prevent future issues, KWR does not guarantee that mobile drain cleaning will resolve all water intrusion concerns, especially when multiple leak sources or underlying vehicle damage are involved.

This service is ideal for routine maintenance or preventative care and is recommended annually for vehicles equipped with sunroofs.

4. Payment Options

Payment is due upon completion of service. We accept all major credit cards, checks, and cash. Our primary method for payment and invoicing is via email.

5. Commitment to Quality Workmanship

Our commitment to quality and customer satisfaction specifically addresses water leak repairs— a complex area that often requires a blend of technical skill and experiential judgment. While this is not a warranty, we stand behind our workmanship. Should any issues arise in the area we previously worked on due to our error within a 6-month period following the initial inspection, clients will not incur additional labor charges for repeat visits for the same issue. This policy is a testament to our dedication to resolving your vehicle's water leak issues effectively and efficiently.

Please note: This coverage does not extend to Jeep Wranglers/Rubicons or to vehicles older than 2000. A $275 diagnostic fee applies to leaks identified more than 6 months after the initial inspection date.

6. Refund Policy

Due to the intricate nature of water leak repairs on vehicles, we do not offer refunds. However, we are dedicated to collaborating with our customers to develop an effective action plan that meets their needs. If the initial repair does not fully resolve the issue, we are committed to working with the customer to leverage our expertise and resources until a satisfactory solution is reached. This commitment underscores our dedication to quality workmanship and our confidence in addressing the complex challenges associated with vehicle water leaks. We strive to ensure that every repair meets the high standards our customers expect.

7. Vehicle Drop-off and Pick-up Policy

7.1 Client Responsibility for Vehicle Drop-off and Pick-up

Clients are solely responsible for dropping off and picking up their vehicles at our facility. Due to the nature of water leak repairs, clients should be prepared to coordinate future appointments as necessary. It is expected that clients will make their own transportation arrangements after dropping off their vehicle and upon returning to pick it up upon completion of the service. This responsibility extends to repeat appointments needed to address any re-diagnostics of water leaks.

Please note that KWR does not provide pick-up and delivery services for any vehicles.

7.2 No Provision of Loaner or Rental Cars

KWR does not provide loaner or rental vehicles. Clients are advised to arrange for alternate transportation during the period their vehicle is in our care. Additionally, we do not have a waiting area, and clients are not permitted to wait in their vehicles during service. This policy helps us maintain focus on providing specialized and high-quality services while keeping operational costs manageable, allowing us to offer competitive pricing to our clients.

8. Electrical Damage Warning and Policy

8.1 Risk of Electrical Damage: It’s crucial to be aware that water leaks in vehicles can potentially lead to electrical damage. If water reaches electrical components, it can cause short circuits, malfunctions, or even complete system failures. This is primarily a concern in modern vehicles that are heavily reliant on electrical systems. Clients should note that some electrical issues may only become apparent after components have dried. KWR is not responsible for any malfunctions or issues that arise in vehicles after water intrusion, including those that manifest after repairs are completed.

8.2 Our Inspection Approach: During our leak repair and inspection process, we are vigilant about checking for signs of water intrusion near electrical areas. If we observe any indications of water affecting electrical components, we will promptly notify you and recommend further actions. However, it is essential to understand that KWR is not an electrical specialist, and we are not responsible for issues related to electrical systems, even if we do not notify the customer of electrical damage. While we strive to notify customers if we observe damage during our initial inspection, our primary focus is on identifying and resolving water leaks.

8.3 Our Limitation on Electrical Work: Please note that while we diligently look for and address water leaks, KWR does not engage in the replacement or repair of electrical components damaged by water. Our expertise lies in identifying and fixing water leaks and related issues, not in electrical repair. We advise clients with electrical damage to consult a specialized auto-electrician for these specific needs.

8.4 Client Awareness and Responsibility: We encourage our clients to be proactive about their vehicle’s electrical health post-service, especially when water intrusion has occurred. If you notice any irregularities or issues with the electrical system after our service, it is crucial to seek assistance from a qualified automotive electrical technician promptly. Actively monitoring your vehicle’s electrical functionality after water-leak repairs is an important safety measure. We strongly recommend that clients remain vigilant and take the initiative by consulting a professional to ensure the ongoing health and safety of their vehicle’s electrical systems.

9. Update on Guarantee Policy for Previous Ownership. We want to inform you about an important update to our service guarantee policy, especially relevant for our returning clients who have had prior services with us more than 6 months ago.

9.1 Guarantee Policy: In the past, we offered lifetime guarantees on certain services. However, we have updated our policy and no longer provide lifetime guarantees. This change aligns with our ongoing efforts to provide sustainable, high-quality services to all our clients.

9.2 Re-diagnosis Fee for Appointments: For appointments concerning issues previously addressed by us past the 6-month work guarantee, there will now be a re-diagnosis fee of $275. This fee covers a comprehensive examination to determine your vehicle’s current condition and needs. If, during our diagnosis, we find that the previous work we performed is not holding up or is the cause of the current issue, we will waive this re-diagnosis fee. In such cases, we acknowledge our responsibility and will take the necessary steps to rectify the situation.

9.3 New 6-Month Workmanship Commitment: Upon rectifying any issues related to our previous work, we will extend a new 6-month workmanship commitment on the corrected services. This guarantee demonstrates our ongoing commitment to the quality and durability of our work. We understand that policy changes can be an adjustment, and we are here to answer any questions you may have about this update. Our goal is to ensure transparency and maintain the trust you have in our services.

10. Engine Disclosure

Our clients need to understand that KWR does not address or interact with vehicle engines during our repair process. Our expertise is focused on the body and interior of the vehicle. Consequently, we are not responsible for any engine issues that may arise after the vehicle leaves our shop. We recommend that clients monitor their vehicle’s engine performance after service and consult a certified mechanic for any engine-related concerns. This disclosure ensures that our clients are aware of the scope of our services and the limitations of our engine maintenance and repair services. Thank you for your understanding and continued patronage.

This policy and warning are integral to our service commitment. We aim to ensure the highest care and safety for your vehicle while being transparent about the scope of our services at KWR.